Privacy policy
Last updated: October 25, 2026
This Privacy Policy explains how JEM Systems Canada ("JEM Systems Canada", "we", "us" or "our") collects, uses, discloses, stores and protects personal information when you visit jemsystems.ca (the "Site"), create an account, place an order or contact us. JEM Systems Canada is a business-to-business distributor of fire alarm and life-safety parts. We ship only to addresses in Canada.
We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for individuals in Québec, the Act respecting the protection of personal information in the private sector, as amended by the Act to modernize legislative provisions as regards the protection of personal information (Law 25).
1. Who we are
JEM Systems Canada operates the Site. Our headquarters are located at:
JEM Systems Canada
21410 N 15th Lane, Suite #114
Phoenix, AZ 85027
United States
2. Person in charge of the protection of personal information
Our Privacy Officer is the person in charge of the protection of personal information at JEM Systems Canada. If you have questions about this policy or our privacy practices, want to exercise your rights or wish to make a complaint, please contact our Privacy Officer:
- Email: info@jemsystems.ca (subject line: "Privacy")
- Mail: Privacy Officer, JEM Systems Canada, 21410 N 15th Lane, Suite #114, Phoenix, AZ 85027, United States
- Phone: (623) 307-5144
3. Personal information we collect
"Personal information" means any information about an identifiable individual. Because our customers are mainly businesses, most of the personal information we collect relates to individuals acting on behalf of a business, such as buyers, installers and accounts payable contacts. We collect only the information we need for the purposes described in this policy.
Device information
- What we collect: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- How we collect it: automatically when you access the Site, using cookies, log files, web beacons, tags or pixels.
- Why: to load the Site accurately for you and to perform analytics on Site usage to improve the Site.
Order and account information
- What we collect: name, company name (if provided), billing address, shipping address, payment information (including credit card or wire transfer details), email address and phone number.
- How we collect it: directly from you.
- Why: to provide products to you and fulfill our contract, process your payment, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud and, in line with the preferences you have shared with us, send you information or advertising about our products.
Customer support information
- What we collect: the information you give us when you contact us, such as your messages, return (RMA) and warranty requests, product serial numbers and photos of products.
- How we collect it: directly from you.
- Why: to provide customer support and to process returns and warranty claims.
4. How we use personal information
We use personal information to:
- offer products for sale, process orders and payments, and ship and deliver orders;
- manage customer accounts, invoices, credits and returns;
- communicate with you about your orders, quotes and requests;
- prevent fraud and protect the security of the Site;
- understand how the Site is used and improve it;
- keep you informed about new products, services and offers, if you have agreed to receive them (you can unsubscribe at any time);
- comply with our legal obligations and protect our rights.
We will not use your personal information for a new purpose without your consent, unless the law allows or requires it.
5. Consent
By using the Site, creating an account or placing an order, you consent to the collection, use and disclosure of your personal information for the purposes described in this policy. Where the law requires express consent, we will ask for it separately.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer. If you withdraw consent, we may not be able to provide some services, such as processing an order. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
6. Cookies and analytics
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the Site to remember your actions and preferences (such as login and region selection), so you don't have to re-enter this information each time you return or move from one page to another. Cookies also tell us how people use the Site, for instance whether it is their first visit or whether they visit often.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies necessary for the functioning of the store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2 years |
| _secure_session_id | Used in connection with navigation through a storefront. | 24 hours |
| _shopify_country | Used in connection with checkout. | Session |
| _shopify_m | Used for managing customer privacy settings. | 1 year |
| _shopify_tm | Used for managing customer privacy settings. | 30 minutes |
| _shopify_tw | Used for managing customer privacy settings. | 2 weeks |
| _storefront_u | Used to facilitate updating customer account information. | 1 minute |
| _tracking_consent | Tracking preferences. | 1 year |
| c | Used in connection with checkout. | 1 year |
| cart | Used in connection with shopping cart. | 2 weeks |
| cart_currency | Used in connection with shopping cart. | 2 weeks |
| cart_sig | Used in connection with checkout. | 2 weeks |
| cart_ts | Used in connection with checkout. | 2 weeks |
| cart_ver | Used in connection with shopping cart. | 2 weeks |
| checkout | Used in connection with checkout. | 4 weeks |
| checkout_token | Used in connection with checkout. | 1 year |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30 minutes |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | Session |
| keep_alive | Used in connection with buyer localization. | 2 weeks |
| master_device_id | Used in connection with merchant login. | 2 years |
| previous_step | Used in connection with checkout. | 1 year |
| remember_me | Used in connection with checkout. | 1 year |
| secure_customer_sig | Used in connection with customer login. | 20 years |
| shopify_pay | Used in connection with checkout. | 1 year |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3 weeks or 1 year depending on value |
| storefront_digest | Used in connection with customer login. | 2 years |
| tracked_start_checkout | Used in connection with checkout. | 1 year |
| checkout_one_experiment | Used in connection with checkout. | Session |
| checkout_session_lookup | Used in connection with checkout. | 3 weeks |
| checkout_session_token_<<token>> | Used in connection with checkout. | 3 weeks |
| identity-state | Used in connection with customer authentication. | 24 hours |
| identity-state-<<token>> | Used in connection with customer authentication. | 24 hours |
| identity_customer_account_number | Used in connection with customer authentication. | 12 weeks |
Reporting and analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2 weeks |
| _orig_referrer | Track landing pages. | 2 weeks |
| _s | Shopify analytics. | 30 minutes |
| _shopify_d | Shopify analytics. | Session |
| _shopify_s | Shopify analytics. | 30 minutes |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30 minutes |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30 minutes |
| _shopify_y | Shopify analytics. | 1 year |
| _y | Shopify analytics. | 1 year |
| _shopify_evids | Shopify analytics. | Session |
| _shopify_ga | Shopify and Google Analytics. | Session |
| customer_auth_provider | Shopify analytics. | Session |
| customer_auth_session_created_at | Shopify analytics. | Session |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or a "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.
Google Analytics and advertising
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information at https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
We may use information about your use of the Site to show you advertising or marketing communications about our products that we believe may interest you. You can opt out of targeted advertising through your Google ad settings at https://www.google.com/settings/ads/anonymous, the Digital Advertising Alliance of Canada at https://youradchoices.ca/ or the Digital Advertising Alliance at https://optout.aboutads.info/. For more information about how targeted advertising works, visit the Network Advertising Initiative's educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Managing cookies
You can control and manage cookies through the cookie preferences offered on the Site, where available, and through your browser settings (often found in the "Tools" or "Preferences" menu). For more information, see your browser's help file or www.allaboutcookies.org. Please keep in mind that removing or blocking cookies can negatively affect your experience, and parts of the Site may no longer be fully accessible. Blocking cookies may not completely prevent how we share information with advertising partners; to opt out of those uses, follow the instructions above.
Do Not Track
Because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Automated decision-making
We do not make decisions based exclusively on automated processing of your personal information that have a legal or similarly significant effect on you. Our platform provider Shopify uses limited automated processing to prevent fraud, which does not have a legal or otherwise significant effect on you. This includes a temporary block of IP addresses associated with repeated failed transactions (lasting a small number of hours) and a temporary block of credit cards associated with blocked IP addresses (lasting a small number of days).
7. Sharing with service providers
We do not sell, rent or trade your personal information. We share it only as needed with service providers who help us run our business, and only for the purposes described in this policy:
- Shopify, which powers our online store. You can read more about how Shopify uses personal information at https://www.shopify.com/legal/privacy.
- Payment processors, such as Shopify and PayPal, to process payments.
- Shipping carriers, such as UPS, to deliver your orders.
- Google, for the analytics described above.
We require our service providers to protect personal information and to use it only to provide services to us. We may also disclose personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request, or to otherwise protect our rights.
8. Storage and transfers outside Québec and Canada
Our headquarters and warehouses are located in the United States, and our service providers, including Shopify, may store and process personal information in the United States and other countries. As a result, your personal information will be transferred to, stored in and processed outside Québec and outside Canada, mainly in the United States.
When personal information is outside Canada, it is subject to the laws of the country where it is located and may be accessed by the courts, law enforcement and national security authorities of that country. As required by Québec law, before communicating personal information outside Québec, we assess whether it will receive adequate protection, and we use contractual and other measures to protect it.
9. Retention
We keep personal information only as long as necessary for the purposes for which it was collected, including to meet our legal, accounting, tax, warranty and reporting obligations. When it is no longer needed, we securely destroy it or anonymize it. You may ask us to delete your personal information; we will do so unless we are required or permitted by law to keep it.
10. Security
We use reasonable physical, organizational and technological safeguards appropriate to the sensitivity of the information to protect personal information against loss, theft and unauthorized access, use, disclosure, copying or modification. Access is limited to employees and service providers who need it to perform their duties. Credit card information is encrypted during transfer over networks. However, no method of transmission or storage is completely secure.
11. Your rights
Subject to applicable law, you have the right to:
- access the personal information we hold about you and be informed of how it is used, who has access to it and how long it is kept;
- rectification: ask us to correct personal information that is inaccurate, incomplete or out of date;
- withdraw your consent to the use or disclosure of your personal information;
- data portability: receive computerized personal information you provided to us in a structured, commonly used technological format, or have it sent to a person or organization you designate;
- de-indexation, where applicable: ask us to stop disseminating your personal information or to de-index any hyperlink attached to your name that gives access to it, where the dissemination contravenes the law or a court order or causes you serious injury;
- deletion of personal information that is no longer needed or that was collected in contravention of the law.
To exercise these rights, contact our Privacy Officer using the details in section 2. We may ask you to verify your identity. We will respond in writing within 30 days of receiving your request. Access is free of charge, although a reasonable fee may be charged for the transcription, reproduction or transmission of information where the law allows; we will tell you about any fee in advance. If we refuse a request, we will explain why and tell you about your recourse.
12. Confidentiality incidents
If a confidentiality incident (breach of security safeguards) involving your personal information occurs, we will take reasonable measures to reduce the risk of injury and prevent similar incidents, and we will record the incident in our register. If the incident presents a risk of serious injury (Québec) or a real risk of significant harm (PIPEDA), we will notify the Commission d'accès à l'information du Québec and/or the Office of the Privacy Commissioner of Canada, as applicable, and the individuals concerned.
13. Complaints
If you have a concern or complaint about how we handle your personal information, please contact our Privacy Officer first using the details in section 2. We will investigate and respond to you.
If you are not satisfied with our response, you have the right to file a complaint with:
- the Commission d'accès à l'information du Québec: www.cai.gouv.qc.ca (for individuals in Québec);
- the Office of the Privacy Commissioner of Canada: www.priv.gc.ca.
14. Minors
The Site is intended for businesses and professionals and is not directed at minors. We do not knowingly collect personal information from minors.
15. Changes to this policy
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will post the updated policy on this page with a new "Last updated" date and, if the changes are significant, we will inform you by reasonable means.